FAQ

Genera Inquiries

Do you offer wholesale or bulk purchasing?

Yes, we offer wholesale and bulk purchasing options for select products. Please contact our wholesale team for more information and pricing.

What is Sweet Spot?

Sweet Spot is a concept store that serves as a platform for new and emerging designers and artists, showcasing their work alongside established brands. We curate a selection of carefully selected products including clothing, accessories, home decor, art pieces, gadgets, books, and even food products.

What is your sustainability policy?

We are committed to sustainability and ethical practices. We strive to partner with designers and brands that share our values and prioritise environmental and social responsibility.

What payment methods do you accept?

We accept payment via credit/debit cards, PayPal, Apple Pay, Google Pay, bank transfer, and other secure payment methods. Your payment information is securely processed, and we do not store your credit card details.

How can I contact Sweet Spot?

You can contact our customer support team by emailing us at hello@sweetspot.com or by filling out the contact form on our website.

Do you have a physical store I can visit?

Currently, we operate exclusively as an online store. However, we may consider opening physical store locations in the future.

Delivery and Returns

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the status of your order on our website or through the shipping carrier's website.

Do you offer International delivery?

We offer international shipping to these EU countries: France, Germany, Italy, Netherlands, Belgium, Sweden, Austria, Denmark, Finland, Portugal, Greece, Ireland. Shipping rates and delivery times may vary depending on your location.

Can I cancel my order after it has been placed?

Unfortunately, we are unable to cancel orders once they have been placed. However, you may be able to return the item for a refund or exchange in accordance with our 30 day returns & exchanges policy.

Can I return or exchange an item?

Yes, we accept returns and exchanges within 30 days of purchase.

Item Information

How do I know if an item is in stock?

If an item is out of stock, you will see a notification on the product page indicating its availability status. You can also contact our customer support team for more information.

Do you offer gift wrapping services?

Yes, we offer gift wrapping services for an additional fee. You can select the gift wrapping option during checkout.

Do you offer discounts or promotions?

Yes, we occasionally offer discounts, promotions, and special offers. Be sure to sign up for our newsletter and follow us on social media to stay updated on our latest deals.

Can I customise or personalise an item?

Unfortunately, we do not offer customisation or personalisation services at this time. However, some of our products may be available in different sizes or colours.

Are the products on your website authentic?

Yes, all the products on our website are authentic and sourced directly from designers, artists, and reputable brands.

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